RETURNS

Here at Watchalia we are commited to offering you, our loyal client, a satisfactory product. We always try to depict the product on the web as realistically as possible, but we understand that, sometimes, what you bought is not what you expected it to be. 

We want all of our clients to be satisfied with their purchases! 

Was it a gift and you didn’t quite get it right? Don’t worry, we have the perfect solution. You have up to 60 DAYS TO GET A REFUND from the day you received you order.           

You can ask for your refund from your Watchalia user account on the section «Refunds» or you cand send us an email at hola@planetarelojes.com

In order for us to accept the refund, the watch must be in mint condition and not have been used. 

We will refund you the money as soon as we make sure the watch was not used; we will refund you the complete amount (except for orders below £ 50, to which the shipping costs will not be refunded). 

The refund method will be the same as the payment method (credit/debit card, bank transfer or Paypal).